Introduction
Welcome to Stack, the website owned and operated by Stack Magazines Limited. You can reach us at Stack, PO Box 80569, London, NW6 9AS. Since you’re on our site you might like to spend a minute familiarising yourself with the following terms and conditions:
Buying from Stack
All payments made via Stack are managed securely by one of our payment providers:
- Card payments are processed by Stripe
- Direct Debit and bank payments are processed by GoCardless
- PayPal payments are processed by… PayPal
When you give Stack your payment details you are confirming that you are either the card or account holder, or that you have permission from the card or account holder to order from us.
We reserve the right to reject or cancel any order. If this happens we will contact you to explain why and refund any money you have paid us for that order.
Refunds and returns
In the unlikely event that your magazine arrives damaged, please contact us to let us know and we will arrange for either a refund or a replacement, if we have that magazine in stock.
Our subscribers are entitled to one replacement delivery per year, for any reason. So if you don’t like a magazine we chose for you, please contact us and we’ll send a replacement straight away. (Available only on subscriptions, not for one-off purchases.)
Our subscribers can also cancel their subscription at any time and receive a full refund for any magazines not sent to them. Again, please contact us and we’ll process your cancellation and refund.
Delivery
Our magazines are dispatched by Royal Mail, MHI and DHL. For expected delivery times, please see our FAQs.
In the unlikely event that a magazine is lost on its way to you, please contact us and we will arrange for either a refund or a replacement, if we have that magazine in stock.
Subscribers, please note it’s your responsibility to keep your address details up to date. If you move house or your details change in any other way please update them by logging in to our customer portal, or contact us and we’ll update them for you.
Products and promotions
All our discount codes are intended for single use only, and may not be used in conjunction with any other offers or promotions.
We reserve the right to change or withdraw products displayed on our website without notice.
Content
The rights to all the content published on Stack are owned by us or the relevant third-party owner. All rights are reserved and acknowledged.
Changes to Terms
We are continually working to update and improve Stack. As a result, we may make changes to Stack, including these terms, at any time.
